How does energy switching work?
Before kicking-off the energy switching process you’ll need to compare energy tariffs. It's easy through Monva, you simply need to answer a few questions about your energy usage and where you live.
To get the most accurate quotes, it’s best if you have your most recent energy bill to hand. Don’t worry if you don’t have it, we can give you a fairly accurate estimate if needed.
Once your search is complete we’ll present you with a list of tariffs in order of how much you could save by switching. We’ll also highlight key features of the tariff because we know price isn’t always everything.
Once you’ve selected the tariff that’s right for you, you simply need to provide a few extra details so your new energy supplier can set-up your account. Your new supplier will then contact your current energy provider on your behalf to start the switch.
Once you’ve chosen a new energy supplier
Your new provider will take care of everything for you, they’ll inform your current energy supplier that you’re switching, arrange the transfer of your energy supply and set-up your new account.
The only thing they may ask of you is to supply your meter readings on the day of your switch so they can organise your final bill. If you can’t get your meter readings, they may send someone out to read them for you.
Will your gas and electricity supply be disrupted during the switch?
Your gas and electricity will still be provided to your home through the same wires and pipes as before. The only change you should notice is your energy bill coming from your new supplier.
Do you need to contact your current supplier if you decide to switch?
Your new energy supplier will take care of everything for you. Once you’ve completed your application and agreed to switch to them they’ll arrange for the switch to take place.
Your existing supplier will send you your final bill (it’s best if you pay this promptly) and if you pay by direct debit or standing order you should cancel these arrangements once you’re paid your final bill.
How long does switching take?
Most energy suppliers have signed the Energy Switch Guarantee which means your switch will take no longer than 21 days to complete.
It’s important to note, this includes your statutory 14-day cooling-off period during which you can change your mind and cancel the switch.
What about your existing direct debit?
If you have a direct debit with your current supplier, once you've paid your final bill and confirmed the transfer of your supply you should cancel it.
Can your current supplier cancel your switch?
Your current energy supplier cannot prevent you from switching unless you are in debt with them.
If your current supplier has billed you and you have failed to pay it for more than 28 days, they may object to the switch. Should this happen, your existing supplier will write to you to inform you.
Energy comparison what should you consider?
There are many things to consider when comparing energy tariffs.
At Monva, we've made it easy for you by highlighting a tariffs key features in your search results. When comparing energy tariffs you should consider:
How much you can save by switching is likely to be the most important factor when choosing a new gas and electricity supplier. That’s why we’ll not only estimate your savings, but we can show you a side-by-side comparison of your existing tariff and the new one you’re looking at so you can make an informed decision.
Energy suppliers are competing with each other for your custom meaning there are plenty of incentives out there to entice you to switch.
We’ll highlight key tariff features in the search results so you can see in an instant what the tariff has to offer.
The cheapest energy deal or the one with the best incentives aren’t necessarily the ones with the best customer service.
To help you decide we feature the energy suppliers Trustpilot rating in your search results. You can even click-through to see what their customers have to say about the service they receive.
There can be discounts available to those paying by direct debit which is something to consider when choosing your next energy tariff.
If however, you don’t have a bank account, you’ll need a tariff that allows you to pay by other means.
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